About us
A Springfield shop run by Chris Doyle
When water goes the wrong way, you want a plumber who will tell you what is going on and what it costs. That is the job here.
Meet Chris Doyle, Master Plumber
Owner Chris Doyle is a Missouri Master Plumber. He answers the phone, walks the job, and checks the last joint before we leave. You get a real explanation, not a script.
He named the company New Direction because a lot of plumbing calls start with someone who is stuck. A leak you cannot find. A heater that quit on a Sunday. A quote that did not make sense. Our job is the next step that actually holds.
Credentials
- Missouri Master Plumber on the technical calls
- Licensed and insured for houses and commercial work
- BBB Accredited (A-) since Sep 2026
How we work
- Scope and price before major work starts
- Drop cloths, shoe covers, and a clean floor when we leave
- We answer questions after the job. Warranties are written down.
The shop
- Always open. 24/7 emergency service
- Dispatched from Springfield. We cover the towns on our areas page.
- Owner-operated. Chris is the name on the truck.
BBB Accredited, rating A-, since Sep 2026. Profile on BBB.org.
24/7 emergency line
If water is on the floor, don’t wait for morning.
Call (417) 955-1676 and talk to a person. If it can wait, send the form and we will set a time that fits your day.